Your Privacy
Matters to Us
At Cabs&More, we are committed to protecting your privacy and ensuring the security of your personal information.
Introduction
Cabs&More ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using Cabs&More, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Physical address
- Date of birth
- Government ID (for verification)
Usage Information
- Device information
- IP address
- Location data
- App usage patterns
- Transaction history
- Service preferences
Payment Information
- Payment method details
- M-Pesa transactions
- Bank account details
- Billing address
- Payment history
Cookies & Tracking
- Session cookies
- Preference cookies
- Analytics cookies
- Third-party tracking
- Device fingerprints
How We Use Your Information
Service Delivery
To provide, maintain, and improve our services
Communication
To send updates, notifications, and important information
Personalization
To customize your experience and preferences
Security
To detect, prevent, and address technical issues
Analytics
To understand how users interact with our app
Legal Compliance
To comply with legal obligations and regulations
Data Security
Encryption
All data is encrypted in transit and at rest using industry-standard protocols
Secure Servers
We use secure servers with advanced firewalls and intrusion detection
Access Control
Strict access controls and authentication measures for data protection
Your Rights
Access Your Data
Request a copy of the personal data we hold about you
Correct Data
Request corrections to inaccurate or incomplete data
Delete Data
Request deletion of your personal data (subject to legal requirements)
Withdraw Consent
Withdraw your consent for data processing at any time
Data Portability
Receive your data in a structured, machine-readable format
Lodge Complaint
Complain to regulatory authorities about our data practices
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Active Accounts
Data retained while your account is active
Inactive Accounts
Data retained for 12 months after account closure
Legal Requirements
May be retained longer if required by law
Anonymized Data
May be retained for analytics purposes
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
📌 Note: We encourage you to review this policy periodically for any changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer:
Response Time: We aim to respond to all privacy-related inquiries within 48 hours.
Your Privacy is Our Priority
We are committed to protecting your personal information and ensuring transparency in our data practices.
